Got Questions? We Have Answers!

Shipping & Returns page.' }, { q: 'How do I track my order?', a: 'Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier\'s website. You can use this tracking number to monitor the status of your delivery in real-time. Please allow up to 24 hours for the tracking information to become active.' }, { q: 'What is your return policy?', a: 'We want you to be completely satisfied with your ManoPro purchase. If you\'re not, you may return unopened products within 30 days of receipt for a full refund or exchange. Please note that certain conditions apply. For a comprehensive overview of our return process and eligibility, please refer to our dedicated Shipping & Returns page.' }, { q: 'What if my order arrives damaged or incorrect?', a: 'In the rare event that your order arrives damaged or contains incorrect items, please contact our customer service team immediately within 48 hours of delivery. Provide your order number and clear photos of the damaged or incorrect items. We will promptly arrange for a replacement or refund at no additional cost to you. Your satisfaction is our priority.' } ] }, { category: 'Payment', questions: [ { q: 'What payment methods do you accept?', a: 'ManoPro accepts a variety of secure payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other local payment options as available. All transactions are processed through secure gateways to protect your financial information.' }, { q: 'Is my payment information secure?', a: 'Yes, your payment information is highly secure. We utilize industry-standard encryption and security protocols (SSL) to protect your personal and financial data during all transactions. We do not store your credit card details on our servers, ensuring maximum security and privacy.' } ] }, { category: 'Account Management', questions: [ { q: 'How do I create an account?', a: 'Creating a ManoPro account is quick and easy! Click on the "Account" or "Sign Up" button at the top right corner of our website. You\'ll be prompted to enter your email address and create a password. Having an account allows you to track orders, save shipping information, and enjoy a faster checkout experience.' }, { q: 'I forgot my password, how can I reset it?', a: 'If you\'ve forgotten your password, simply click on the "Forgot Password?" link on the login page. Enter your registered email address, and we\'ll send you a link to reset your password. Please check your spam folder if you don\'t receive the email within a few minutes.' }, { q: 'How can I update my personal information?', a: 'You can easily update your personal information, including your shipping address and contact details, by logging into your ManoPro account. Navigate to the "Account Settings" or "My Profile" section, make the necessary changes, and save them. For security reasons, if you wish to change your email address, please contact customer support.' } ] } ], open: null, filteredFaqs: [], init() { this.filteredFaqs = this.faqs; this.$watch('searchQuery', (value) => { this.filterFaqs(value); }); }, filterFaqs(query) { const lowerCaseQuery = query.toLowerCase(); if (!lowerCaseQuery) { this.filteredFaqs = this.faqs; return; } this.filteredFaqs = this.faqs.map(category => { const filteredQuestions = category.questions.filter(q => q.q.toLowerCase().includes(lowerCaseQuery) || q.a.toLowerCase().includes(lowerCaseQuery) ); return {...category, questions: filteredQuestions}; }).filter(category => category.questions.length > 0); }, toggle(index) { this.open = this.open === index ? null : index; } }">